Partially Donemedium confidenceGovernance

Improve public service delivery via CSCs, Post Offices, Bhashini and MyGov

Bharatiya Janata Party · Lok Sabha General Election 2024

Last updated 8 Jul 2026

What does this status mean?

Meaningful delivery has occurred, but the stated commitment is incomplete.

Status describes delivery. Confidence describes how strong the available evidence is.

Original manifesto wording

“We will improve public services delivery through CSCs and Post Offices using technology. We will use Bhashini to provide services in multiple Indian languages. We will increase participation of citizens in policy making through platforms like MyGov.”

From the Bharatiya Janata Party manifestoView Manifestop.54

Our Assessment

Public-service delivery is being expanded through over 5 lakh Common Service Centres (CSCs) and India Post outlets delivering government and financial services digitally, integration of the Bhashini language platform for multilingual access (e.g. on e-Shram and other portals), and citizen participation through MyGov. These mechanisms are operational and expanding, with deeper integration ongoing. Partial.