Pendinglow confidenceGovernance

Create a toll-free number for public complaints

Indian National Congress · Telangana Legislative Assembly Election 2023

Last updated 11 Jul 2026

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The term is active and there is no evidence of action or reversal.

Status describes delivery. Confidence describes how strong the available evidence is.

Original manifesto wording

“A Toll-free number will be created for public complaints.”

From the Indian National Congress manifestoView Manifesto

Our Assessment

The manifesto promised a dedicated toll-free number for public complaints. No approved-source evidence of an operational, dedicated toll-free complaint line under the Prajavani grievance system was found as of July 2026. An April 2026 government order provides for establishing a state-level call centre, but its stated purpose is obtaining citizen feedback on already-disposed grievances rather than receiving complaints, so it is not credited as the promised mechanism. Complaint intake currently occurs in person at Prajavani programmes and through the online portal. Budget: not applicable; no allocation evidence found.